This Refund Policy applies to all digital courses and educational products sold by Learn Indonesian with Ossi, including but not limited to:

• Indonesian Casual-Professional Fluency System

• Indonesian Affixation for Professional and Institutional Use

By purchasing any of our digital products, you agree to this Refund Policy.

Our products consist of digital educational content delivered online.

These may include:

• Online courses

• Video lessons

• Downloadable PDF resources

• Workbooks

• Learning materials

• Progress trackers

• Assignments

• Certificates of Completion

• Future course updates where applicable

Access is provided electronically through our online learning platform.

We are committed to providing high-quality educational products.

For this reason, we voluntarily offer a 14-Day Money Back Guarantee on all eligible course purchases.

If you are not satisfied with your purchase for any reason, you may request a refund within 14 calendar days of the original purchase date.

You are not required to provide a reason for your request, although we welcome feedback to help improve our courses.

This guarantee reflects our confidence in the quality of our educational content and is offered in addition to any rights you may have under applicable consumer protection laws.

To request a refund, send an email to:

support@learnindonesianwithossi.com

Please include:

• Your full name

• The email address used for the purchase

• The name of the course purchased

• The date of purchase

Refund requests must be received within 14 calendar days from the purchase date.

Once your request has been reviewed and approved, refunds will normally be processed within 10 business days.

Refunds will be issued using the original payment method whenever reasonably possible.

Processing times may vary depending on your payment provider or financial institution.

Unless otherwise stated on the sales page, this Refund Policy applies to all digital courses sold through Learn Indonesian with Ossi.

This includes future courses offered through our website unless a different refund policy is expressly stated at the time of purchase.

We reserve the right to refuse a refund where there is reasonable evidence of abuse of this policy, including but not limited to:

• Fraudulent payment activity

• Unauthorized chargebacks

• Use of stolen payment methods

• Account sharing

• Distribution of Course materials

• Copyright infringement

• Unauthorized resale or redistribution of Course content

• Repeated or excessive refund requests suggesting abuse of the guarantee

Each request will be reviewed individually and fairly.

If a refund is approved, your access to the purchased Course and any associated downloadable materials will be removed.

Your personal licence to use the Course immediately ends upon refund.

You must permanently delete any downloaded Course materials received as part of your purchase and must not continue to use, copy, distribute, or share them after receiving a refund.